One Stop Centres and Women Helpline 181: Where Women Can Get Help
No woman should feel she has nowhere to go. India has free, confidential support services for women facing violence or distress. Knowing about them, and sharing the information with others, can save lives.
In an emergency
If you or someone else is in immediate danger, call 112, the national emergency number, or go to the nearest police station. Keep a trusted person informed and, if possible, move to a safe place.
Women Helpline 181
The Women Helpline (181) is a toll-free service that provides support and information to women affected by violence and connects them to police, hospitals, legal aid, One Stop Centres and other services. Callers can seek guidance on their options without having to decide anything immediately.
What One Stop Centres provide
One Stop Centres, also known as Sakhi centres, are set up under the Mission Shakti programme of the Ministry of Women and Child Development, usually in district hospitals or nearby. They aim to provide, under one roof:
- Emergency response and rescue support
- Medical aid and help with medical examination
- Help in filing a police complaint
- Psycho-social support and counselling
- Legal aid and counselling
- Temporary shelter for a short period where needed
Services are free and meant for all women, irrespective of age, caste, religion or marital status.
Free legal help
Women are entitled to free legal services through the District Legal Services Authority. Legal aid can help with protection orders, maintenance, custody and other matters. Our related guides on [women and property rights](https://mayagodara.com/insights/women-and-property-rights-why-joint-ownership-matters) and [safe workplaces under the POSH Act](https://mayagodara.com/insights/posh-act-safe-workplaces-for-women-employer-guide) explain specific rights. [ATTPL Legal](https://legal.attplai.com/) also provides legal services in Jaipur.
How communities can help
Self-help groups, Anganwadi workers, teachers and panchayat members can display helpline numbers, listen without judgement and help women reach services. Protect the woman's privacy and safety, and never share her details without consent. Simple digital safety habits also matter; read our [online safety guide for women](https://mayagodara.com/insights/online-safety-for-women-cyber-hygiene-guide).
A message of support
Reaching out for help is a sign of strength. If you are supporting someone, believe her, respect her choices and help her connect with trained professionals. Widows and single women can also learn about [welfare schemes in Rajasthan](https://mayagodara.com/insights/widow-and-single-women-welfare-schemes-rajasthan) for financial support.
Maya's takeaway
Frequently asked questions
Is calling 181 free?
Yes, 181 is a toll-free women helpline. In an emergency, call 112.
Who can go to a One Stop Centre?
Any woman affected by violence or in distress, irrespective of age, caste, religion or marital status.
Do I need a police complaint before getting help?
No. One Stop Centres can provide counselling, medical and legal support, and help you decide whether to file a complaint.
Sources
This article is general information and a leadership perspective. It is not legal, financial, tax, medical or investment advice. Please consult a qualified professional for your situation. Facts and figures are taken from the public sources listed above and may change.
Maya Godara
Co-Founder & Managing Director, ATTPL HOLDCO / ATTPL GROUP, Jaipur, Rajasthan, India.